Complimentary One-Year Jewelry Care
Every purchase from Celestara includes one full year of complimentary cleaning, polishing, and inspection.
During the first year, you can send your jewellery to us for a complete professional restoration at no additional cost-you’ll simply cover the two-way shipping.
When we receive your piece, our skilled artisans will:
- Conduct a detailed inspection to ensure the stones are secure and prongs are intact.
- Tighten prongs or settings if any have loosened with regular wear.
- Perform a deep cleaning and expert polish to remove dirt, residue, and micro-scratches.
- Revive the luster and brilliance so your jewellery looks as stunning as the day it was made.
This complimentary service helps your Celestara piece retain its original elegance throughout the first year.
(Please note: this service excludes silver and trial pieces.)
Extended Care After the First Year
Our care doesn’t stop after your first year—we’re here for your jewellery for life.
Even after the complimentary period, you can send your piece for a professional inspection, cleaning, and polish at a minimal service cost of $99, plus shipping. Regular professional care helps preserve the beauty, brilliance, and longevity of your treasured piece for years to come.
This service includes:
- A full structural and gemstone integrity assessment
- Ultrasonic and steam cleaning for complete residue removal
- Professional refinishing and polishing of gold surfaces
- Prong tightening and touch-ups where required
- Final shine restoration to bring your piece back to its radiant best
Each piece is handled by our in-house experts and completed within 7–10 business days of arrival, before being securely returned to you.
Why Choose Celestara Care
- Applies to all jewelry pieces with Moissanite or lab-grown diamonds (excluding silver pieces)
- Free professional service for the first year-only pay for shipping
- Affordable lifetime care thereafter for just $99
- Serviced by the same expert artisans who created your jewelry
- Guarantees your ring or fine jewelry remains as brilliant and secure as ever
How to Request the Service
To book your cleaning or polishing service:
- Email us at support@celestara012.com
- Include your order number and a clear photo of the piece you wish to send
Our team will reply with:
- Confirmation of your eligibility (free or paid)
- Detailed packaging and shipping instructions
- An estimated timeline for your jewelry’s return
We strongly recommend shipping your jewelry through a trusted, insured courier service to ensure it reaches us safely.
Our Refined Process
Every piece sent for care undergoes a precise, multi-step process:
- Condition Assessment – Your jewelry is examined and documented before work begins.
- Structural Inspection – Our jewelers check every prong, claw, and setting to confirm security.
- Deep Cleaning – Specialized ultrasonic and steam equipment remove all buildup and residue.
- Professional Polishing – The gold surface is polished and refined to restore a flawless shine.
- Final Quality Review – Each piece is inspected to meet Klara Allen’s exacting standards before it’s sent back to you.
Our Promise
At Celestara, our relationship with you doesn’t end at purchase-it continues through every year your jewellery shines.We are committed to maintaining the elegance, sparkle, and integrity of every piece you own.Whether it’s your engagement ring, wedding band, or an heirloom-worthy piece from our collection, we’ll ensure it continues to reflect your story with the same perfection it was born with.For your complimentary first-year cleaning or to schedule a post-warranty service, reach out to us at support@celestara012.com.Our team will guide you through the process and ensure your jewellery receives the care it deserves.
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products
